Support · FAQs

Frequently asked questions.

Straight answers about Rhea Data, Rhea Key, Rhea ID, current availability, data protection, authorization, deployment, billing, and Rhea's planned integration direction.

BYOS · Six providersBYOD · Databases

01 · Rhea Data & storage

Rhea Data & storage.

What Rhea Data is, what it covers, and where customer data and metadata actually live.

Is Rhea Data a storage service?
No. Your connected storage provider holds the stored data. Rhea Data is the environment for protected documents, permissions, sharing, collection, supported movement and recorded activity. Rhea's broader direction is a reusable authority and operations layer across supported systems.
What does Rhea Data cover?
Rhea Data connects to storage your organization already owns: AWS S3, Microsoft Azure Blob Storage, Google Cloud Storage, Cloudflare R2, Oracle Cloud Object Storage and MinIO. Current document workflows include protection, organization, sharing, file requests, movement between connected locations and recorded activity. The Platform page lists every capability.
Where does customer data live?
Rhea Data-protected file content is stored as ciphertext in connected customer-owned storage. Rhea processes operational metadata and wrapped key material, and current connection modes can use provider credentials processed by its backend. Authorized devices handle readable content. The metadata and credentials page explains these boundaries.
What does the storage provider receive?
Only encrypted protected-file content and the object metadata needed to store it, such as object keys, sizes and access times. The storage provider does not receive plaintext or encryption keys.
What metadata does Rhea process?
Rhea Data and Rhea may process the operational metadata required to provide authorization, organization administration, metering, security and audit functions — for example organization structure, roles, sessions, document identifiers, storage references, usage records, and audit events. This operational metadata is distinct from protected file content and does not include the plaintext of anything stored.
What is BYOS?
Bring Your Own Storage (BYOS) means encrypted objects are written to a storage bucket the organization owns and controls rather than to a Rhea-hosted store. Rhea Data encrypts each object client-side with AES-256-GCM, then uploads the ciphertext. Six storage families are supported: AWS S3, Microsoft Azure Blob Storage, Google Cloud Storage, Cloudflare R2, Oracle Cloud Object Storage and MinIO. Private and on-premises infrastructure is supported through the customer-controlled connector.
How does Rhea Data work with databases?
Bring Your Own Database follows the same rule as storage: the database stays where the organization runs it, and Rhea governs who may perform which scoped operation. Connectivity begins with PostgreSQL. Operations are enforced in the customer's environment; Rhea does not offer arbitrary querying over encrypted data.

02 · Applications, agents & integrations

Applications, agents & integrations.

How applications, AI agents and workloads act under the same authority model as people.

How do applications and AI agents fit in?
Applications, AI agents and workloads act under the same authority model people use. Separately authorized software requests supported operations under the same underlying model people use through Rhea Data. Each actor holds its own bounded authority; connecting an application never grants access to all organizational data, and an agent signature is never a human approval.
Is there a public API, SDK or MCP interface?
Public interfaces are released to customers under contract, not as an open self-serve programme. They let applications and agents use supported data operations without rebuilding the connection and authority model for each workflow. Talk to the enterprise team for access.

03 · Rhea Key & Rhea ID

Rhea Key & Rhea ID.

What Rhea Key authorizes today, what happens if a device is lost, and what Rhea ID is.

What does Rhea Key authorize?
Rhea Key authenticates the user and signs approvals in supported Rhea workflows. Rhea Data's organizational and resource permissions still determine what is allowed. Possessing or connecting a key does not grant universal access to an organization's data.
What happens if a device or key is lost?
Because private authentication material stays on the user's device and Rhea does not operate a key-recovery service, losing the device without a working recovery path can make data whose access depended only on that device's key unrecoverable through it. A lost or compromised device should be reset from another trusted device or reported so its authority can be invalidated for future authorizations.
What is Rhea ID, and is it required for Rhea Data?
Rhea ID returns signed Yes / No / Unknown answers to identity questions, without transferring identity documents. Those answers can inform authorization decisions. It is separate from Rhea Key's cryptographic authentication. It is not a prerequisite for Rhea Data's current supported workflows.

04 · Billing & metering

Billing & metering.

How Rhea Data plans and usage work.

How is Rhea Data usage measured?
Every plan has two monthly allowances. Data processed is the data Rhea Data encrypts, decrypts, moves or otherwise handles for you, never the size of your storage. Operations are the protected actions people, applications and agents take. Sign-in, approvals and viewing audit history never count.
What happens if I need more in a month?
Add a pack and choose any mix of extra operations and data. Packs last until the end of the month. If you regularly need more, the next plan up is usually cheaper. See Pricing.

05 · Compliance & storage model

Compliance & storage model.

What Rhea Data does and does not do for regulatory compliance, and how storage works.

Does Rhea Data make an organization compliant?
No. Organizations operating under GDPR, NIS2, DORA, EHDS or sector-specific requirements may evaluate Rhea Data as one technical and organizational control within a broader compliance programme. Rhea Data does not by itself make an organization compliant, and legal obligations depend on the organization's deployment, policies, processes, contracts and applicable law.
Does Rhea provide storage?
No. Rhea Data uses a Bring Your Own Storage (BYOS) model. Your organization connects Rhea Data to storage under its own control. Rhea does not provide, host, or operate customer storage.

Support and security

Company and security contacts.