Support · FAQs

Frequently asked questions.

Straight answers about RED, Rhea Key, Rhea ID, current availability, data protection, authorization, deployment, billing, and Rhea's planned integration direction.

BYOS · AWS S3 availableBYOD · Planned

01 · RED & storage

RED & storage.

What RED is, what is available today, and where customer data and metadata actually live.

Is RED a storage service?
No. RED is enterprise data protection and management infrastructure, not an encrypted storage service. Organizations keep their own storage environment; RED governs how sensitive data inside it is protected, organized, authorized, accessed, shared, moved and audited.
What is available today?
Available today: RED; Rhea Key Web; Rhea Key Android; BYOS with AWS S3; client-side AES-256-GCM encryption for protected file content; per-document data-encryption keys with wrapped keys; Owner/Admin/Member organization roles; Rhea Key cryptographic authentication, signing and approval; supported Trezor authentication and approval inside RED; and operational audit records. Coming soon: Rhea Key iOS and Rhea ID. Planned: additional storage providers, BYOD, database policy interfaces, public application-integration interfaces, controlled agent interfaces, and public API/SDK/MCP surfaces. See the Architecture page for the full matrix.
Where does customer data live?
Protected file content lives in the storage environment the organization chooses under Bring Your Own Storage (BYOS) — AWS S3 is supported today. RED encrypts each object client-side before it is uploaded; Rhea does not host a copy of the protected content.
What does the storage provider receive?
Only encrypted protected-file content and the object metadata needed to store it, such as object keys, sizes and access times. The storage provider does not receive plaintext or encryption keys.
What metadata does Rhea process?
RED and Rhea may process the operational metadata required to provide authorization, organization administration, metering, security and audit functions — for example organization structure, roles, sessions, document identifiers, storage references, usage records, and audit events. This operational metadata is distinct from protected file content and does not include the plaintext of anything stored.
What is BYOS?
Bring Your Own Storage (BYOS) means encrypted objects are written to a storage bucket the organization owns and controls rather than to a Rhea-hosted store. RED encrypts each object client-side with AES-256-GCM, then uploads the ciphertext. AWS S3 is supported today; Azure Blob, Google Cloud Storage, Cloudflare R2, Oracle Object Storage and S3-compatible storage are planned.
Is BYOD available?
Planned. Bring Your Own Database (BYOD) and every database integration are planned, not currently available. BYOD is intended to let the database that indexes protected records live in infrastructure the organization owns.

02 · Applications, agents & integrations

Applications, agents & integrations.

What today's workflow covers, and what Rhea's planned integration direction looks like.

Are applications or agents integrated today?
No. Generally available application integration and generally available agent integration are not currently available. Today's workflow is human-controlled, through Rhea Key Web, Rhea Key Android, or supported Trezor hardware. Planned. Rhea's direction is to extend RED's protection, authorization and audit model to authorized applications and controlled agent workflows under organizational policy, required human approval and audit.
Does RED provide a public API, SDK or MCP interface today?
No. A public RED API, SDK, or MCP interface is not currently generally available. Planned. Public technical documentation for these interfaces will be published only when the corresponding integration surfaces are ready.

03 · Rhea Key & Rhea ID

Rhea Key & Rhea ID.

What Rhea Key authorizes today, what happens if a device is lost, and what Rhea ID is.

What does Rhea Key authorize?
Rhea Key provides user-controlled cryptographic authentication, signing and human approval for sensitive RED actions. Private authentication material remains protected by the user's device and is not transmitted to Rhea. Supported Trezor hardware can be used as an alternative authentication and approval option inside RED.
What happens if a device or key is lost?
Because private authentication material stays on the user's device and Rhea does not operate a key-recovery service, losing the device without a working recovery path can make data whose access depended only on that device's key unrecoverable through it. A lost or compromised device should be reset from another trusted device or reported so its authority can be invalidated for future authorizations.
What is Rhea ID, and is it required for RED?
Coming soon. Rhea ID is planned to establish verified identity or specific identity attributes for services that choose to require them, while reducing repeated exposure of unnecessary personal information. Rhea ID is not required to use RED today.

04 · Billing & metering

Billing & metering.

How RED usage is measured and when the relay rate applies.

How is RED usage measured?
RED usage is based on the amount of data RED processes each month. This includes encryption, decryption and other processing performed by RED.
When does the 10× relay rate apply?
In some situations, data may be processed through RED relay instead of the normal direct storage path. Only that portion is billed at the relay rate (10×); everything else is billed at the normal rate. The pricing calculator on Pricing can model this.

05 · Compliance & storage model

Compliance & storage model.

What RED does and does not do for regulatory compliance, and how storage works.

Does RED make an organization compliant?
No. Organizations operating under GDPR, NIS2, DORA, EHDS or sector-specific requirements may evaluate RED as one technical and organizational control within a broader compliance programme. RED does not by itself make an organization compliant, and legal obligations depend on the organization's deployment, policies, processes, contracts and applicable law.
Does Rhea provide storage?
No. RED uses a Bring Your Own Storage (BYOS) model. Your organization connects RED to storage under its own control. Rhea does not provide, host, or operate customer storage.

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